By providing the latest, most up-to-date technology, Anserve is able to help medical providers serve a wide range of patients and clients from all across the nation. As technology changes, so does its impact on the medical community. Anserve is dedicated to ensuring providers have the tools and the technical knowledge to provide the very best in care to their patients. This includes medical answering services, which keep providers connected to their patients 24 hours a day, 7 days a week.
The benefits of telehealth call center answering services to patients and their families are considerable. Having the ability to consult with a doctor or specialist without having to travel a long distance is a convenience that patients who live in rural areas or who don’t have access to a good transportation system or a personal vehicle can appreciate. The advantages and convenience of telehealth for patients are some of the reasons that this innovative new approach to healthcare has been gaining traction. Without the help of technology, however, the services offered through telehealth providers would not be possible.
By partnering with Bluestream Health, Anserve offers Live, two-way interaction between a person (patient, caregiver, or provider) and a provider using audio-visual telecommunications technology. This type of service is also referred to as “real-time” video and may serve as a substitute for an in-person encounter when it is not available. Live video can be used for both consultative and diagnostic and treatment services.
Audio-visual telecommunications have paved the way for innovations in the health and medical fields. Patients who are busy or live too far from a medical center or specialist can now be seen by a provider through a virtual, secure, medium and receive the care they need. Anserve is leading the way to creating a comprehensive, more inclusive patient experience by providing real-time video services to medical offices so that they can better serve their patients’ needs. In addition, telehealth call center answering services provided by Anserve allows providers to connect with their patients, receive messages, and stay in touch at the press of a button; all while adhering to HIPAA regulations for the protection of Personal Health Information (PHI).
Anserve is a leader in medical and telehealth call center answering services. We offer services for many different clients, and our agents are highly trained in cybersecurity and HIPAA laws, so medical providers can rest assured that their patients’ personal medical information is in good hands. Medical professionals have the option to personalize a medical answering service script that perfectly represents their business. This ensures that Anserve’s live agents know exactly how to handle each call and what information to provide to patients. Anserve’s offices are always staffed, and the building is specially equipped with a backup power supply, so clients are still able to reach us, even in the event of an emergency.
The telehealth and telemedicine field is diverse, and it’s expanding all the time. With the goal of reaching as many patients as possible, telehealth providers have expanded into many different fields of medicine. As the telehealth field continues to grow, providers need to have services available that can reach an increasing number of patients in a broad field of medical services. Anserve’s telehealth call center answering services provide the latest audio-visual and telecommunication technology to medical offices and providers because they believe that telehealth is the future of medicine. It saves time for professionals, saves time for the patient and increases productivity for companies whose employees, before telemedicine, had to leave work for themselves or a family member and attend an appointment.
A medical provider owned a small practice and spent large amounts of the day working remotely, providing telehealth and telecommunication services to his patients. Since much of his practice was now conducted remotely, this cut down on the need for additional staff members to be present in the office. However, the physician still needed someone to field calls and take messages, handle appointments and answer questions. Rather than hiring a staff member to answer patient phone calls, the medical provider opted for the, HIPAA-compliant, telehealth call center answering services offered by Anserve. Not only has the provider saved money by reducing the necessity for staff, but he continues to build his medical practice by taking on new clients and ensuring his patients are well taken care of.